Contact Us

We are here to help

Contact Shoe Palace

Questions about an order, a product or a return? Email us and we will get back to you as soon as possible — usually within one business day.

Order help

Include your order number so we can help faster. You can also check your order status in My account → Orders.

Shipping & returns

Shipping within the United States is free, orders are processed within 1–2 business days and delivery normally takes 1–4 business days. Returns and exchanges are free within 30 days. See our Shipping Policy and Returns & Refunds.